Refund policy

Return and Refund Policy

Effective date: July 28, 2026
Last updated: July 28, 2026

We want you to feel confident purchasing from RIZADO. Because our products are personal-care items, certain return restrictions are necessary to protect the health and safety of our customers.

Please review this policy before making a purchase.

Return eligibility

Unopened, unused, and undamaged products may be returned within 14 days of delivery.

To qualify for a return:

  • The product must be unopened, unused, and in its original condition;

  • Any protective seal or tamper-evident packaging must remain intact;

  • The product must be returned in its original packaging;

  • Proof of purchase from RIZADO is required; and

  • The return must be requested within 14 days of the delivery date.

To request a return, email valeria@rizado.ca with your order number, the product you wish to return, and the reason for the return.

Please do not send a product back before receiving return instructions from RIZADO. Returns sent without prior authorization may not be accepted.

Opened or used products

For health, hygiene, and product-safety reasons, opened or used haircare and body-care products are ordinarily final sale.

We cannot accept a standard return or exchange because of:

  • Scent or texture preferences;

  • A change of mind;

  • Selecting the wrong product or collection;

  • A product being incompatible with your personal styling routine or preferences;

  • Results differing from personal expectations; or

  • Improper use or storage of the product.

RIZADO may, at its discretion, offer a one-time replacement, exchange, or store credit when there is a genuine product concern. Any discretionary resolution does not create an obligation to provide the same resolution in future cases.

Opened or returned personal-care products are never restocked or resold.

Damaged, leaking, defective, or incorrect products

Please inspect your order when it arrives.

If a product is damaged, leaking, defective, or different from what you ordered, contact us within seven days of delivery at valeria@rizado.ca.

Please include:

  • Your name and order number;

  • A description of the issue;

  • Clear photographs of the product;

  • Photographs of the shipping box and packaging;

  • A photograph of the shipping label; and

  • The lot or batch number printed on the product, if available.

Please retain the product and all original packaging until we have completed our review.

Once the issue has been verified, RIZADO may provide a replacement, refund, or store credit. RIZADO will cover reasonable return-shipping costs if we require a damaged, defective, or incorrect product to be returned.

Normal variations in the colour, scent, viscosity, or appearance of products containing naturally derived ingredients are not necessarily defects, provided the product remains safe and performs as intended.

Unexpected reactions or safety concerns

If you experience an unexpected reaction, stop using the product immediately.

Contact valeria@rizado.ca and provide:

  • Your order number;

  • The name of the product;

  • The lot or batch number;

  • The date and method of use;

  • A description of what occurred; and

  • Photographs, where appropriate.

Depending on the nature of the concern, we may request additional information or ask that the product be returned for quality review. If a return is required, we will provide return instructions.

Serious or persistent reactions should be discussed with an appropriate healthcare professional. RIZADO products are cosmetic products and are not intended to diagnose, treat, cure, or prevent a medical condition.

Non-returnable items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

  • Opened or used products;

  • Products with a broken or removed protective seal;

  • Gift cards;

  • Free gifts, promotional items, and samples;

  • Final-sale or clearance products identified as final sale;

  • Products purchased from an unauthorized seller;

  • Products that have been altered or transferred into another container;

  • Products damaged through misuse or improper storage; and

  • Products returned more than 14 days after delivery.

Products purchased through a salon, barbershop, retailer, marketplace, or other third party must be returned to the original place of purchase and are subject to that seller’s return policy.

Return shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. RIZADO is not responsible for a return shipment that is lost, damaged, or delivered to the wrong address.

Return instructions and the appropriate return address will be provided after your return request is approved.

Refunds

We will notify you once the returned product has been received and inspected.

If the return is approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Shipping charges are not refundable unless the order arrived damaged, defective, incorrect, or a refund of shipping is otherwise required by law.

If more than 15 business days have passed since RIZADO confirmed that a refund was issued, please contact valeria@rizado.ca.

Exchanges

The fastest way to obtain a different product is to request a return for the eligible unopened product and place a new order after the return is approved.

Opened or used products are not eligible for a standard exchange. Any exception is made at RIZADO’s discretion.

Order changes and cancellations

If you need to change or cancel an order, contact valeria@rizado.ca as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has been submitted. Once an order has entered processing or has been shipped, it must follow the standard return process.

Refused and unclaimed deliveries

If an order is refused, left unclaimed, or returned because an incomplete or incorrect address was provided, any refund may be reduced by the original shipping cost, return-shipping cost, and other non-refundable carrier charges.

We will contact you before processing the remaining eligible refund.

This section does not apply when the delivery failure was caused by an error made by RIZADO or where otherwise prohibited by law.

Missing or stolen packages

If tracking shows that an order was delivered but you cannot locate it, please:

  1. Confirm the shipping address on your order;

  2. Check around the delivery location;

  3. Ask other members of your household or building;

  4. Contact the shipping carrier; and

  5. Notify RIZADO as soon as possible.

RIZADO will assist with available carrier information and claims, but we cannot guarantee a refund or replacement for a package confirmed as delivered to the address provided at checkout.

Nothing in this section limits any rights you may have under applicable consumer-protection law.

European Economic Area and United Kingdom customers

If you are a consumer in the European Economic Area or United Kingdom, you may have a legal right to cancel or withdraw from an eligible online purchase within 14 days of receiving it.

Products must be returned unused, with their original packaging and any hygiene or protective seal intact. The statutory cancellation right may not apply to sealed personal-care products that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken.

To exercise an applicable cancellation right, contact valeria@rizado.ca before the cancellation period expires.

This section does not limit any mandatory consumer rights available in your country.

Statutory rights

This policy is intended to operate alongside applicable consumer-protection laws. Nothing in this policy excludes or limits a right or remedy that cannot legally be excluded or limited.

Canadian businesses generally establish their own policies for non-defective returns. RIZADO will nevertheless review damaged, defective, incorrect, or potentially unsafe products and provide an appropriate resolution in accordance with the circumstances and applicable law.

Contact us

For return, refund, exchange, or product-quality questions, contact:

RIZADO
Email: valeria@rizado.ca
Website: www.rizado.ca